1
Written complaint to Hipparchus
Recommended order
Provide facts, dates, and supporting documents. We acknowledge receipt and review. Use the Contact page; postal address is in legal notices.
Transparency — oversight, registers, remedies
Regulators & client remedies
This page sets out, transparently, the authorities and mechanisms a client may use in case of breach or dispute, and the key legal references.
Scope and essential clarification
Not CIF Hipparchus is not a CIF (Conseiller en Investissements Financiers) and does not provide CIF services. We do not deliver investment advice under the CIF regime.
Depending on the exact nature of the service (introduction, intermediation, structuring, coordination), certain controls and remedies may apply to the regulated professionals actually involved (credit institution, insurer, investment firm, registered intermediary, etc.).
For regulated services provided by third parties, the relevant mediator/regulator is often tied to that professional (contractual and legal rules apply).
Client remedies
Your remedies in case of difficulty
Good order: contact us in writing first; then use the relevant ADR mechanism (consumer mediation or sector mediator), and finally — if needed — reporting or judicial routes.
2
Consumer mediation (if applicable)
Recommended order
Consumers have the right to free consumer mediation, subject to a prior written complaint. Professionals must communicate the mediator’s contact details.
Mediator details
Insert here the consumer mediator’s name and contacts applicable to your business. French law requires you to provide this information (incl. when a prior complaint failed).
Reference: Code de la consommation, art. L.616-1.
Open L.616-1 3
Sector mediators of the relevant professionals
Recommended order
If your dispute involves a bank, insurer, or financial intermediary, the competent mediator is often the institution’s or sector mediator (per contract and rules).
4
Report a regulatory breach
Recommended order
If you believe a professional breached regulations, some authorities can receive a report (without replacing courts for individual dispute resolution).
5
Judicial routes
Recommended order
You may seize competent courts at any time. For company registration / corporate life topics, the Paris Commercial Court can be a reference point.
EU note
The EU Online Dispute Resolution (ODR) platform was discontinued as of 20 July 2025. For guidance, use the EU Consumer Redress portal.
EU Consumer Redress Official resources
Authorities, registers and public services
Links below point to official pages for complaints, mediation, registers, or filing a report/complaint.
ORIAS
RegisterOfficial register of insurance, banking and finance intermediaries
Use ORIAS to verify whether an intermediary is registered and authorized for a regulated intermediation activity.
ACPR (Banque de France)
SupervisorPrudential supervision and customer protection
You may submit a complaint/report to ACPR if you believe a regulated professional failed to comply with rules. ACPR does not arbitrate private disputes.
AMF — Médiateur
MediationFree public mediation service in financial matters
If a dispute involves a financial intermediary, AMF’s mediator may help resolve it amicably (competence depends on the case).
CNIL
DataData protection authority — lodge a complaint
If you believe your personal data rights were breached, you may lodge a complaint with CNIL after contacting the organization first.
DGCCRF — SignalConso
ConsumerPublic service to report consumer issues
SignalConso helps consumers report issues with businesses and get guidance on next steps.
Paris Commercial Court
CourtJurisdictional information and references
For business-related disputes and corporate registrations/life, consult official information pages.
Legal anchors
Key legal references
We cite core provisions on consumer mediation and consumer information. For data protection, the GDPR provides a right to lodge a complaint with a supervisory authority.
Consumer mediation — right and principle
Code de la consommation, art. L.612-1
Consumers have the right to free consumer mediation; the professional must ensure effective access to a mediation scheme.
Open official pageObligation to inform the consumer
Code de la consommation, art. L.616-1
Professionals must communicate the competent consumer mediator’s contact details, including when a prior complaint has not resolved the issue.
Open official pageTimeframe for mediation outcome
Code de la consommation, art. R.612-5
The mediation outcome occurs within a maximum of 90 days from the notification, extendable for complex disputes.
Open official pageFAQ
Important notes
Does ACPR resolve my individual dispute?
No. ACPR can receive complaints/reports about regulatory compliance, but it does not arbitrate private disputes between a professional and a client.
Is the AMF mediator always competent?
Competence depends on the nature of the dispute and the professional involved; check AMF’s guidance before filing.
EU online dispute platform (ODR)?
The EU ODR platform was discontinued as of 20 July 2025. Use the EU Consumer Redress portal for guidance.
Issue to address? We prioritize fast, documented resolution.
We aim to handle requests in a traceable and proportionate manner. A complete written complaint significantly speeds up review.
